- Effective Date: January 1, 2025
- Last Updated: March 1, 2025
- Contact: admin@artistaryan.com
- Address: 396/A, Chirag Delhi, New Delhi 110017, Delhi, India
1. Introduction
At Artist Aryan, we strive to provide high-quality design services and a seamless experience for our clients. However, we understand that circumstances may arise where you need to cancel a service or request a refund.
This document explains the refund and cancellation policies applicable to our design services, subscriptions, and digital products.
2. Cancellation Policy
2.1 Service-Based Cancellations
Clients can request a cancellation for ongoing design services under the following conditions:
✅ Before Work Begins: If you cancel before the project starts, you are eligible for a 100% refund.
✅ During Initial Stages: If cancellation occurs within the first 24-48 hours of project commencement, a partial refund (up to 50%) may be issued.
✅ After Work Has Started: If significant work has been completed (sketches, drafts, or revisions), no refund will be provided, but we may offer adjustments or modifications based on feedback.
📌 How to Request a Cancellation?
- Email your cancellation request to admin@artistaryan.com with your order details and reason for cancellation.
- Cancellations will be processed within 5-7 business days.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds will be considered in the following cases:
✅ Project Not Started: Full refund if the work hasn’t commenced.
✅ Missed Deadlines: If we fail to meet agreed project timelines due to our fault, a partial refund may be provided.
✅ Unresolved Quality Issues: If the final design does not meet the agreed scope after multiple revisions, a refund may be considered on a case-by-case basis.
✅ Technical Issues with Digital Products: If you purchase a downloadable template or digital asset and face technical issues that cannot be resolved, you may request a refund within 7 days of purchase.
3.2 Non-Refundable Cases
❌ Completed Work: If the final deliverable has been approved and sent, no refunds will be provided.
❌ Change of Mind: Refunds are not provided if a client simply changes their mind after work has been completed.
❌ Missed Information: If a delay or issue arises due to insufficient details provided by the client, a refund will not be granted.
❌ Force Majeure: Delays or cancellations due to natural disasters, strikes, or unforeseen events do not qualify for refunds.
📌 How to Request a Refund?
- Send a refund request to admin@artistaryan.com with your order number, payment proof, and reason for the request.
- Refund processing time: 7-10 business days (subject to payment gateway policies).
4. Subscription & Membership Cancellation
If you have subscribed to a membership plan, recurring service, or premium content, you may cancel your subscription at any time.
Refund Rules for Subscriptions:
✅ Within First 7 Days: Full refund for cancellations made within 7 days of purchase (only if no service has been used).
✅ After 7 Days: No refunds will be issued, but you can cancel future payments.
📌 How to Cancel a Subscription?
- Log in to your Artist Aryan account and navigate to Billing & Subscriptions.
- Click on Cancel Subscription and confirm your request.
- You will receive a cancellation confirmation email.
5. Modification & Revision Policy
Instead of refunds, we encourage clients to request modifications and revisions to ensure satisfaction.
✔ Number of Free Revisions: Each project includes up to 3 free revisions (unless otherwise stated).
✔ Extra Revisions: Additional changes may be subject to an extra fee based on complexity.
✔ Final Approval: Once the final design is approved, no further revisions or refunds will be allowed.
6. Dispute Resolution
If you have concerns about your refund or cancellation request, we recommend resolving the issue through our customer support team first.
📌 For disputes:
- Email: admin@artistaryan.com
- Subject: Dispute - [Your Order Number]
- Provide: Details, supporting documents, and communication history
We aim to resolve disputes amicably within 10 business days. If necessary, disputes may be escalated through legal channels as per the Indian Consumer Protection Act, 2019.
7. Contact Us
For any queries regarding refunds, cancellations, or disputes, feel free to contact us:
📧 Email: admin@artistaryan.com
📍 Address: 396/A, Chirag Delhi, New Delhi 110017, Delhi, India
🔗 For detailed terms, visit: Terms & Conditions
